SIXT’s sincere efforts to serve the customers

 Different companies boast about the quality customer services they provide to their customers. There isn’t anything bad in this, as customers need the best for the price they pay. A similar approach is adopted by SIXT- global Car Rental Company, but it does that with a twist.

SIXT in Singapore provides premium car renting & leasing solution to its customers and make every sincere effort to serve them with satisfaction. But the question is how to identify if the customer is actually content with the facilities. Suppose you are out for business tour and need to book a limousine in Singapore & you. Then how would you check whether you are getting the best for the price.

Serving with Difference:

Being in the Car Rental industry since 1912, SIXT precisely know even the minutest requirements of the customers. For this, a unique tool for monitoring customer’s perception & satisfaction is used. This Customer Service Index tool or CSI is precise with its results & is helping the company enhance its goodwill & client network.

The feedback is one another positive factor that SIXT utilizes to serve the customers. A dedicated customer service team is there to receive the complaints of the customers & solve them to the core. There is another team to tackle with negative feedbacks & rectify the issues.

The branch managers further keep up to the spirit by adhering the motto “The Customer is Boss.” They prefer not to miss the opportunity to have face-to-face interactions with the customers. This has resulted in the drop in CSI & made SIXT complacent for serving the customers aptly.